Privacy Policy

Welcome to Efulfillment.vn (“Efulfillment”, “we”, “us”, or “our”). We are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, store, and protect personal data when you access or use our websites, platforms, applications, APIs, and e‑fulfillment, logistics, warehousing, and related technology services (collectively, the “Services”).

This Privacy Policy is drafted based on international best practices and in compliance with Vietnamese law, including the Law on Cybersecurity 2018 and Decree No. 13/2023/NĐ‑CP on Personal Data Protection.

1. Who We Are

Efulfillment.vn provides end‑to‑end e‑fulfillment services, including order processing, warehousing, inventory management, shipping, last‑mile delivery coordination, and related technology solutions for e‑commerce and cross‑border businesses.

2. Scope of Application

This Privacy Policy applies to:

• Visitors to our websites

• Customers and business partners

• Users of our systems, platforms, dashboards, and APIs

• Individuals who communicate with us via email, phone, or other channels

3. Personal Data We Collect

3.1 Personal Data You Provide

We may collect personal data that you voluntarily provide, including:

• Full name, email address, phone number

• Billing and shipping addresses

• Account credentials and authentication information

• Company name, tax code, business registration details

• Communications, inquiries, feedback, or support requests

3.2 Automatically Collected Data

When you access or use our Services, we may automatically collect:

• IP address, browser type, operating system

• Device identifiers and log data

• Usage data, access times, referring URLs

• Cookies and similar tracking technologies

3.3 Data from Third Parties

We may receive personal data from:

• Integrated e‑commerce platforms and marketplaces

• Payment providers, shipping partners, and carriers

• Analytics, marketing, and technology service providers

• Publicly available sources or lawful data partners

4. Purposes of Processing

We process personal data for the following purposes:

• Providing, operating, and maintaining our Services

• Account creation, authentication, and user management

• Order fulfillment, shipping, returns, and customer support

• Service communications and operational notifications

• Marketing, promotions, and business development (subject to consent)

• Analytics, reporting, and service improvement

• Fraud prevention, security, and risk management

• Compliance with legal and regulatory obligations

5. Legal Basis for Processing

We process personal data based on one or more of the following legal bases:

• Performance of a contract

• Compliance with legal obligations

• Legitimate business interests

• Consent of the data subject (where required by law)

6. Cookies and Similar Technologies

We use cookies, pixels, and similar technologies to:

• Enable core website and system functionality

• Analyze usage and improve performance

• Personalize user experience

• Support marketing and advertising activities

You may control cookies through your browser settings; however, disabling cookies may affect certain functionalities of the Services.

7. Sharing and Disclosure of Personal Data

We may share personal data with:

• Service providers and vendors (hosting, analytics, CRM, customer support)

• Logistics partners and carriers for order fulfillment and delivery

• Affiliates and business partners where necessary to provide Services

• Professional advisors (legal, accounting, auditors)

• Competent authorities where required by law

We do not sell personal data. All third parties are required to protect personal data in accordance with applicable laws and contractual obligations.

8. Cross‑Border Data Transfers

Your personal data may be transferred to and processed in countries outside Vietnam. Where required by Vietnamese law, we implement appropriate safeguards, including contractual measures and data protection impact assessments, to ensure lawful cross‑border data transfers.

9. Data Retention

We retain personal data only for as long as necessary to:

• Fulfill the purposes described in this Privacy Policy

• Comply with legal, accounting, and tax obligations

• Resolve disputes and enforce agreements

Retention periods vary depending on the nature of the data and applicable legal requirements.

10. Data Security

We implement reasonable administrative, technical, and physical security measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.

However, no system is completely secure, and we cannot guarantee absolute security of personal data.

11. Data Subject Rights (Vietnamese Law)

In accordance with Decree No. 13/2023/NĐ‑CP, data subjects have the following rights:

11.1 Right to Be Informed

To know the types of personal data processed, purposes, processing methods, retention period, and relevant parties.

11.2 Right to Consent and Withdraw Consent

To give or withdraw consent for personal data processing, except where processing is legally required.

11.3 Right of Access

To access and request copies of personal data processed by us.

11.4 Right to Rectification

To request correction or updating of inaccurate or incomplete data.

11.5 Right to Erasure

To request deletion of personal data where permitted by law.

11.6 Right to Restrict Processing

To request limitation of data processing in certain circumstances.

11.7 Right to Object

To object to processing for marketing or legitimate interest purposes.

11.8 Right to Data Portability

To request provision or transfer of personal data where technically feasible.

11.9 Right to Complaint and Compensation

To lodge complaints, claims, or seek compensation for violations of personal data protection laws.

11.10 Right to Self‑Protection

To apply measures to protect personal data and request guidance from us.

11.11 Exercising Your Rights

Requests may be sent to:

Email: privacy@efulfillment.vn
Subject: Personal Data Request

We may require identity verification and will respond within the timeframe prescribed by Vietnamese law.

12. Children’s Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised “Last Updated” date. Continued use of the Services constitutes acceptance of the updated policy.

14. Contact Information

If you have any questions about this Privacy Policy or our data protection practices, please contact:

Efulfillment.vn
Email: privacy@efulfillment.vn
Address: 632 Đường Tô Ngọc Vân, Phường Tam Bình, Thành phố Thủ Đức, Thành phố Hồ Chí Minh

Compliance Statement
Efulfillment.vn processes personal data in compliance with applicable Vietnamese laws, including the Law on Cybersecurity and Decree No. 13/2023/NĐ‑CP on Personal Data Protection, as well as relevant international data protection principles.